Terms of Sale

3W Srl, headquartered in Via Carso, 15B - 13900 - Biella - Italy, C.F. 01965270026b e REA-BI 12823/1999, is in charge of the offer and sale via e-commerce of the products on the website bloome.it

 

ARTICLE 1: CONCLUSION OF CONTRACTS OF SALE

The confirmation and sending of the order by the customer ("Customer" means the user of the website bloome.it), according to the instructions that from time to time will appear on the web pages implies the acknowledgement and full acceptance of these general conditions of sale by the Customer. The sales contract between 3W Srl and the Customer is understood to be finalized with the acceptance of the order by 3W Srl.

If the Customer is a consumer (an individual who buys goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference to VAT) once the online purchase procedure is completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in accordance with the provisions of Articles 3 and 4 of Legislative Decree 185/99 on distance selling.

Any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for the non-acceptance, even partial, of an order is excluded.

 

ARTICLE 2: PURCHASE METHOD

The Customer may purchase only the products in the online catalog at the time of placing the order and viewable online at bloome.it as described in the relevant information sheets. The order will be validly processed upon receipt on the email box communicated by the Customer of the confirmation of the authorization to charge the Price and the charges for transport and delivery to the Customer's credit card, as better provided for in Article 5 below.

The image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products present in the picture. All supporting information for purchase (Glossary, Buyer's Guide, etc...) is intended as mere generic information material, not referring to the real characteristics of an individual product.

The correct receipt of the order is confirmed by 3W Srl by means of an email reply, sent to the email address provided by the Customer. This confirmation message will contain Date and Time of receipt of the order and a Customer order number to be used in any further communication with 3W Srl. The message will repeat all the data entered by the Customer, any information relating to the essential characteristics of the goods, indication of the price, payment methods, delivery methods and charges and applicable taxes. The Customer shall verify its correctness and promptly communicate any corrections, in the manner described in this document.

In case of non-acceptance of the order, 3W Srl ensures timely communication to the Customer.

 

ARTICLE 3: PRICES

The products will be sold at the prices indicated in the online product sheet when the Customer confirms the order. Delivery costs are borne by the Customer and will appear on the web page after clicking on the "calculate shipping costs" button. Before the Customer confirms the order by clicking on the appropriate button, a summary of the prices of the products loaded on the cart, taxes, and delivery charges will appear on the web page. This data will then be automatically reproduced in the order form that the customer sends to 3W Srl following the order confirmation procedures.

 

ARTICLE 4: ACCOUNTING RECORDS AND DELIVERY TERMS

For each order accepted and placed, 3W Srl will issue a tax receipt (or invoice if the Customer is not a Consumer and has indicated their VAT number in the order) of the material shipped, sending it by e-mail to the order holder, pursuant to art 14 D.P.R. 445/2000. For the issuance of the tax receipt (and / or invoice) shall be based on the information provided by the Customer when ordering. No change in the tax document will be possible, after the issuance of the same.

No responsibility can be attributed to 3W Srl in case of delay in the execution of the order or delivery of what was ordered.

 

ARTICLE 5: PAYMENT METHOD

The Customer can make payment by Credit Card, PayPal, bank transfer (Italy and abroad), cash on delivery (Italy). At the same time as the order is placed by the Customer, the bank of reference will authorize the commitment of the amount related to the order placed on the Customer's credit card. The amount relating to the goods processed, even partially, will actually be charged to the Customer's credit card only upon communication to 3W Srl, by the courier, of the material shipment of the ordered goods. In the event that the Customer exercises the right of withdrawal, in the manner defined in Article 6 below, 3W Srl will return the amount previously charged by means of a transfer to the bank account indicated by the Customer, excluding shipping costs already incurred.

At no time during the purchase procedure is 3W Srl able to know the information relating to the Customer's credit card, transmitted via secure connection directly to the site of the banking institution handling the transaction, and no computer file of 3W Srl will retain such data.

 

ARTICLE 6: RIGHT OF WITHDRAWAL

Pursuant to art. of Legislative Decree No. 206 of September 6, 2005, as amended by Legislative Decree 21.02.14 No. 21 ("Consumer Code"), if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his or her professional activity, or does not make the purchase by indicating in the order form to 3W Srl a VAT reference), he or she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty within 14 days of receipt of the purchased Product.

To exercise this right, the Customer must send 3W Srl an explicit written communication to this effect, within 14 working days from the date of receipt of the goods (to this end, he/she may use the typical withdrawal form attached at the end of these general conditions). Such notice must be sent to:

• by registered letter with acknowledgement of receipt, addressed to: 3W Srl (c.a. Customer Service), Via Carso 15/B - 13900 Biella (BI)
  
  
• or by email to the following address: staff@bloome.it

always sent within the aforementioned 14-day period. Once the aforementioned notice of withdrawal has been received, 3W Srl Customer Service will quickly provide the Customer with instructions on how to return the goods. The consumer must return the Product(s) or deliver them to the seller or to a third party authorized by the seller to receive them, without undue delay and in any case within fourteen days from the date on which he/she communicated to the seller his/her wish to withdraw from the contract.

 

Direct shipping costs related to the return of the Product shall be borne by the Customer.

The purchased Product must be returned in its entirety and undamaged, with all accessories and any spare parts, in its original packaging, complete in all its parts (including packaging and any documentation, etc...).

The Customer may manipulate the Product in order to establish its nature, characteristics and operation but shall be liable for any diminution in the value of the Product resulting from any manipulation other than that necessary for this purpose.

If the Customer withdraws from this contract, he will be refunded all payments he has made to the seller, including delivery costs (except for additional costs resulting from his possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), and this at the time the Product has been redelivered or at the time the Customer has demonstrated that he has returned the Product, whichever situation occurs first. Said refunds will be made using the same means of payment used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not incur any costs as a consequence of such refund.

However, the right of withdrawal is subject to the exceptions set forth in Art. 59 of the Consumer Code: in the event of damage to the goods during transport, 3W Srl will notify the Customer of the incident (within the 5th working day from receipt of the goods in its warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal; 3W Srl is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon its arrival (in the warehouse), the product will be examined to assess any damage or tampering not resulting from transport.

 

ARTICLE 7: WARRANTY AND CLAIMS

All products sold by 3W Srl are covered by the conventional manufacturer's warranty in accordance with Legislative Decree 206/05. In order to benefit from warranty service, the Customer must keep the fiscal receipt or invoice (or the DDT) that he/she will receive by e-mail in electronic PDF format.

The exercise of the Warranty may involve requesting assistance from authorized service centers in the territory and/or follow the procedures illustrated in the documentation inside the product packaging.

The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. If, following intervention by an Authorized Service Center, the defect turns out not to be covered by the manufacturer's conventional warranty, the Customer will be charged for any costs of verification and restoration required by the Authorized Service Center, as well as transportation costs, if incurred by 3W Srl.

Replacements in case of DOA (Dead On Arrival: product not working on delivery) occur only if expressly provided for by the manufacturer. The timing of replacement or eventual repair of the product depends solely on the manufacturer's policies.

In the event that, for any reason, is unable to return to its customer a product under warranty (repaired or replaced), 3W Srl. may proceed at its own discretion to refund the amount paid taking into account the use of the asset or its replacement with a product of equal or superior characteristics.

The timing of repair or eventual replacement of the product depends solely on the manufacturer's policies and no damages can be claimed from 3W Srl for any delays in making repairs or replacements.

In cases where the application of warranties provides for the return of the product, the property must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); to limit damage to the original package, we recommend that it be placed in a second box; should be avoided in all cases the attachment of labels or adhesive tape directly on the original packaging of the product.

The Customer will be provided with an authorization number for the return of the product (RMA), which must be indicated on the outside of the packaging, following the instructions provided directly in the relevant authorization e-mail Any complaint must be addressed to:

3W Srl
(c.a. Customer Service)
Via Carso, 15/B - 13900 Biella (BI)
staff@bloome.it

 

ARTICLE 8: PRIVACY

We hereby inform that, pursuant to and for the purposes of art. 13 of Legislative Decree 30.06.2003 n. 196, the personal data that will be provided by the Customer to 3W Srl are processed by the same, also by automated means, for inclusion in the customer file and are necessary for the possible conclusion of a contractual relationship and for the subsequent fulfillment of civil, fiscal, managerial. The data may also be used for statistical extrapolations and commercial and promotional communications, without prejudice to the Customer's right to communicate at any time the desire to no longer wish to receive such communications .

The provision of data is optional, but in the absence, however, will result in the inability to enter into a contract of sale and therefore to accept the order.

The Customer's data may be communicated, for the same purposes of collection, to group companies, business partners, as well as subjects to which outsourced services are entrusted. The data controller is 3W Srl, Via Carso 15/B - 13900 Biella (BI) Italy.

We inform that, in relation to the provisions of art. 7 of the above-mentioned Legislative Decree, the Customer will have, among other rights, to obtain:

the confirmation of the existence of personal data concerning them;

the cancellation, transformation into anonymous form or blocking of any data processed in violation of the law;

the updating, rectification or integration of data.

The Customer may exercise the rights under Art. 7 by writing to: staff@bloome.it

 

ARTICLE 9: APPLICABLE LAW AND JURISDICTION

This Contract is governed by Italian Law.

For the resolution of civil and criminal disputes arising from the conclusion of this Contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of his municipality of residence; in all other cases the territorial jurisdiction is exclusively that of the Court of Biella.

 

GENERAL CONDITIONS OF USE OF E-COMMERCE CHECK OUT

These general conditions regulate the access of the e-commerce check out 3W Srl ( hereinafter the "Site") and the use of the services and contents therein (such as, by way of example: images, software, texts, trademarks and logos, color combinations, structures and drawings).

Any person who accesses and/or uses the Website assumes the quality of "User" and accepts, from the moment of his or her first access and/or use, these Conditions, which apply independently of the General Conditions of Sale that govern the eventual purchase of the products in the online catalog of the Website.

Failure to accept these Conditions does not permit further access to or use of the content and services of the Website.

 

ARTICLE 1: THE PORTAL

Access to the website bloome.it is free and free of charge.

The website bloome.it is managed by 3W Srl headquartered in Via Carso 15/B - 13900 - Biella - Italy, C.F. 01965270026e REA-BI 12823/1999

The User declares to accept the site "as is". 3W Srl is not responsible for any damages, direct or indirect, that may possibly result from the use of the website. Without prior notice, the Portal and its contents may be modified or replaced.

Any information and/or requests can be forwarded to:
staff@bloome.it

 

ARTICLE 2: ONLINE PRIVACY PROTECTION

All data transmitted by the User, by accessing or using the Website will be processed in accordance with the "Online Privacy Protection" rules, viewable on the Privacy Policy page which are herein expressly referred to and accepted by the User.

 

ARTICLE 3: USER'S OBLIGATIONS

The user agrees not to transmit, disclose, send, communicate or store information and other materials:

copyrighted or disclosing trade secrets;

obscene, defamatory, threatening, harassing, offensive, libelous, sexually explicit;

unsolicited messages or that constitute advertising or solicitation to purchase, surveys, chain letters;

containing viruses, Trojan horses, worms, time bombs and other elements intended to damage, intercept or misuse data, information, physical and logical structures of 3W Srl, its affiliates or third parties.

You also agree not to:

register as a Customer with maliciously false or incomplete information;

allow third parties to use your user name or password once you have registered;

delete or modify materials or other information of other users or 3W Srl;

collect or otherwise obtain information about third parties, including e-mail addresses, without express consent of the owner;

access data on the site that is protected or to which you are not authorized and to breach the site's system or security measures;

act in such a way as to unreasonably or disproportionately overload the site's physical and logical systems, including through "flooding," "spamming," "mailbombing," or "crashing" actions

using devices, software programs, or otherwise for the purpose of impairing or attempting to impair the smooth operation of the site; as well as attempting to decipher, decompile, disassemble, or reverse engineer the software that composes or constitutes part of the site;

Use or attempt to use engines, software programs, tools, agents or other mechanisms (such as: spiders, robots,...) that allow you to navigate or perform searches within the site without using the site's search engines or agents.

Any unlawful conduct or conduct that does not comply with the provisions herein will be prosecuted to the full extent of the law at the appropriate venues.

 

ARTICLE 4: COPYRIGHT AND INDUSTRIAL DIRECTIVE RIGHTS

All copyrights in the content of the website (such as, but not limited to, text, graphics, photographs, images, user interface) as well as the selection, coordination and organization thereof are owned by 3W Srl, its affiliates or any third party licensors. No statement, if any, contained in the site confers any license or industrial copyright rights on 3W Srl or any third party.

The contents of the website are intended only for Users and Customers of the site; unauthorized commercial use of the contents therein is prohibited.

The User may freely view the contents of the site, print, copy and save them on the hard-disk of his or her computer or other physical support, under his or her own responsibility and exclusively for personal and private use, in compliance with current copyright protection legislation.

All rights regarding trademarks, product names, trade names, logos, packaging, and designs of all products or services of 3W Srl, its affiliates or third parties, whether in extended form or with the trademark symbol, belong exclusively to the legitimate owners, in accordance with international agreements and relevant laws. All uses that may infringe these rights are expressly prohibited.

 

ARTICLE 5: HYPERLINKS (LINKS)

The site may contain hyperlinks (links) to other websites. 3W Srl assumes no responsibility for any content or services offered by third parties, nor does it guarantee the technical availability, reliability, lawfulness of any material and information contained in the linked websites.

In the same way, the possible inclusion of a link, does not imply any kind of association, merger or participation of 3W Srl with the owners and contents of the linked websites.

ARTICLE 6: DURATION AND MODIFICATION OF THESE CONDITIONS

3W Srl reserves the right to modify, without prior notice, these General Conditions of Access and Use. Any changes will take effect immediately from the first publication on the site and until any new changes are made.

 

ARTICLE 7: APPLICABLE LAW

Italian law applies to the relationship between 3W Srl and the User.